Most positions require a certain baseline IQ. It’s the price of admission. This is especially true when thinking of positions like physicians, engineering, and the like. However, once you reach an average IQ, then social and emotional intelligence can become the differentiator for your career success. You may have the IQ that’s required to get into medical school, but if you want to go from being a good physician to a great one, you have to have social and emotional intelligence. It’s difficult to become successful without social skills. According to Daniel Goleman, often referred to as the father of Emotional Intelligence, 80% of “adult” success comes from emotional intelligence. Having healthy relationships at work can have a huge impact on a person’s performance and those around them. If an employee at work doesn’t understand how they impact others, if they are causing friction, you will see the global morale of the office drop. If they are customer, facing the impact can be even more catastrophic. Another study by The Center for Creative Leadership says “75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust.” What exactly is Emotional Intelligence? There are many definititons but simply It’s the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage oursevles and manage our relationships.
If you are a manager, can you see the value of investing in your leaders who report to you, and gaining increased social and emotional intelligence benefits from them? Imagine them complaining less, being more productive, and increasing revenue. Not to mention being easier to work with!
Emotional intelligence becomes even more important as you move up in the organization because you are responsible for more people and that can have a big impact across the organization. Increasing Emotional Intelligence among your leadership can have these positive benefits for organizations:
• Increased retention of strong performers
• Reduced turnaround time
• Increased sales
• Expanded market share
• Increased employee engagement
• Increased customer satisfaction